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Customer Care

Not just a tick box exercise, we take the service we provide seriously with a clear and comprehensive process from initial enquiry to handing over the keys, we aim to be seamless, professional and friendly every step of the way.

THE PROCESS…

Upon exchange of contracts, one of our client liaison executives will be in touch to offer help and guidance with your new home. They will be your point of contact up to legal completion and for 6 weeks after you have completed. They will meet you at your new home on legal completion to hand you the keys and explain how everything works in your new home, as well as answer any questions you may have.

We go beyond just the bricks and mortar – our friendly team are here to make sure moving into your new home is worry-free! The Customer Care department will be on hand to offer help should any issues arise with your property for two years post legal completion.

Good to know…all our new homes come with a 10 year structural warranty. 

LITTLE EXTRAS THAT MAKE A BIG DIFFERENCE

Little extras are included as  standard such as our handy-man for half a day who will help with those jobs that take time, such as putting up your curtain poles, hanging pictures, mirrors or even installing your new flat pack furniture to help your new house feel like your home.

Shrinkage cracks are inevitable in any new home so 6 months after completion we arrange for our dedicated maintenance team to deal with any shrinkage that may have occurred so your home feels like new.

We also offer all our customers an emergency out of hour’s service for the first two years from legal completion.

My NK Home
All the information you need in one place.

When our customers exchange contracts, they receive a unique login to our website, to download manuals and important documents related to their new home.

Nicholas King
Chairman and Chief Executive

Although Nicholas might be our Chairman and CEO he takes a keen interest to ensure that the aftercare of all our new homeowners is at the forefront of the company's priorities, which is why he oversees the Customer Care team.

Kim Bailey
Head of Client Relations

Kim has worked for Nicholas King Homes for over 20 years and has vast experience in sales and now as Head of Client Relations.  Her care and attention doesn’t go unnoticed by our customers and she is always happy to help with any of your questions.

Abigail King
Client Liaison Executive

Abigail has worked for various departments within Nicholas King Homes, including the technical department gaining a wealth of knowledge along the way. Abigail will be your go to person once contracts have been exchanged and for 6 weeks post completion. She will be on hand to explain the details of your new home on handover and always happy to answer any questions you may have.

Amy Pearce
Client Liaison Executive

Amy has extensive housebuilding experience and will be your go to person once contracts have been exchanged and for 6 weeks post completion. Always smiling and available to answer any of your questions, her professional and kind nature makes her a popular team member.

Ian Corroll
Customer Care Technician

Ian has been employed by Nicholas King Homes for over 12 years and is a very experienced customer care technician who always provides a superb and supportive service to our customers.

Chris Sanders
Customer Care Technician

With a background in carpentry, no job for Chris is too big or too small. He'll help you make sure your house is left tip-top so you can pop the champagne and celebrate the good times ahead in your new home.


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