We strive to go beyond the bricks and mortar with our customer service
Customer Care
Contact the Customer Care team on 01494 811817 or email clientrel@nkhomes.com
The Process
Upon exchange of contracts, one of our client liaison executives will be in touch to offer help and guidance with your new home. They will be your point of contact up to legal completion and for 6 weeks after you have completed. They will meet you at your new home on legal completion to hand you the keys and explain how everything works in your new home, as well as answer any questions you may have.
We go beyond just the bricks and mortar – our friendly team are here to make sure moving into your new home is worry-free! The Customer Care department will be on hand to offer help should any issues arise with your property for two years post legal completion.
Good to know…all our new homes come with a 10 year structural warranty.
Little extras that make a big difference
Little extras are included as standard such as our handy-man for half a day who will help with those jobs that take time, such as putting up your curtain poles, hanging pictures, mirrors or even installing your new flat pack furniture to help your new house feel like your home.
We also offer all our customers an emergency out of hour’s service for the first two years from legal completion.
Nick Bilsland
Chief Executive OfficerAlthough Nick might be our CEO he takes a keen interest to ensure that the aftercare of all our new homeowners is at the forefront of the company's priorities, which is why he oversees the Customer Care team.
Abigail King
Client Liaison Manager
Ian Corroll
Customer Care TechnicianIan has been employed by Nicholas King Homes for over 17 years and is a very experienced customer care technician who always provides a superb and supportive service to our customers.
Chris Sanders
Customer Care Technician
Daniel Borthwick
Customer Care Technician Dan is a key part of the customer care journey and will be on hand to help put those finishing touches on your new home when you first move in as well as provide support should any issues arise within the first 2 years of living in your new home.
