My NK Home

We strive to go beyond the bricks and mortar with our customer service

Customer Care

Not just a tick box exercise, we take the service we provide seriously with a clear and comprehensive process from initial enquiry to handing over the keys, we aim to be seamless, professional and friendly every step of the way.
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The Process

Upon exchange of contracts, one of our client liaison executives will be in touch to offer help and guidance with your new home. They will be your point of contact up to legal completion and for 6 weeks after you have completed. They will meet you at your new home on legal completion to hand you the keys and explain how everything works in your new home, as well as answer any questions you may have.

We go beyond just the bricks and mortar – our friendly team are here to make sure moving into your new home is worry-free! The Customer Care department will be on hand to offer help should any issues arise with your property for two years post legal completion.

Good to know…all our new homes come with a 10 year structural warranty. 


Little extras that make a big difference

Little extras are included as  standard such as our handy-man for half a day who will help with those jobs that take time, such as putting up your curtain poles, hanging pictures, mirrors or even installing your new flat pack furniture to help your new house feel like your home.

We also offer all our customers an emergency out of hour’s service for the first two years from legal completion.

Nick Bilsland

Chief Executive Officer

Although Nick might be our CEO he takes a keen interest to ensure that the aftercare of all our new homeowners is at the forefront of the company's priorities, which is why he oversees the Customer Care team.

Abigail King

Client Liaison Manager
Abigail has worked for various departments within Nicholas King Homes, including the technical department gaining a wealth of knowledge along the way. Abigail will be your go to person once contracts have been exchanged and for 6 weeks post completion. She will be on hand to explain the details of your new home on handover and always happy to answer any questions you may have.

Ian Corroll

Customer Care Technician 

Ian has been employed by Nicholas King Homes for over 17 years and is a very experienced customer care technician who always provides a superb and supportive service to our customers.

Chris Sanders

Customer Care Technician
With a background in carpentry, no job for Chris is too big or too small. He'll help you make sure your house is left tip-top so you can pop the champagne and celebrate the good times ahead in your new home.

Daniel Borthwick

Customer Care Technician Dan is a key part of the customer care journey and will be on hand to help put those finishing touches on your new home when you first move in as well as provide support should any issues arise within the first 2 years of living in your new home.

Deborah Sarsfield

Client Relations Co-Ordinator Deborah has over 20 years experience of providing an exceptional Customer Service to customers and brings a wealth of experience to the team. Deborah will be with you during the 2 year warranty period and is always on hand to help with any enquiries you may have.

Phoebe Hendry

Client Relations Co-Ordinator Phoebe is the newest addition to the team joining the company in Summer 2024 recently graduating from the University of Leeds. If you have any queries about your new home, Phoebe will be on hand to help during the first 2 years of living in your new home.

Tracey Hilton

Client Liaison Executive Tracey has worked in new homes construction for over 25 years and she will be the support on your home buying journey from exchange of contracts until a few weeks after completion, including a demonstration of your new home. Our customers comment on her warm approach along with genuine feedback and quick response times.

Charley Blackman

Client Liaison Executive

Charley is one of our dedicated Client Liaison Executives with over 10 years’ experience in Customer Service. Starting her career in Construction in 2017, Charley has worked hard to consistently deliver efficient, yet excellent service, excelling at everything she puts her mind too. More recently Charley has completed two NHBC training courses in Snagging and Effective Handovers, to ensure your New Home is thoroughly checked and tested before handing you the keys. Charley will be on hand to guide you from the point of exchange, through to two weeks post completion.

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